The financial comparator of Singapore

Privacy Policy

Privacy Policy - LoanSSG.com

Privacy Policy

Effective Date: [Date]

1. Introduction

Welcome to LoanSSG.com ("we", "us", "our"). We operate a bank and loan comparison portal designed to help users in Singapore find and compare financial products. This Privacy Policy outlines our commitment to protecting the privacy of our users ("you", "your") and explains how we collect, use, disclose, and safeguard your Personal Data in compliance with Singapore's Personal Data Protection Act 2012 ("PDPA").

By accessing or using our website, LoanSSG.com (the "Service"), you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your Personal Data as described in this Privacy Policy and our Terms of Service.

Our Data Protection Officer (DPO) can be contacted for any questions or concerns regarding this policy at info@loanssg.com.

2. Personal Data We Collect

We collect Personal Data to provide and improve our Service. The types of data we collect depend on how you interact with our platform.

2.1. Data You Provide Directly

When you use our comparison tools, submit an inquiry, or initiate an application referral, we may collect the following Personal Data:

  • Identity and Contact Data: This includes your full name, NRIC/FIN number, date of birth, nationality, and contact details such as your email address and mobile phone number.
  • Financial and Employment Data: This includes your employment status, job title, monthly or annual income, credit history information (as you provide it), existing financial commitments, desired loan amount, and the purpose of the loan.
  • Communications: Any information you provide when you contact our support team, participate in surveys, or otherwise communicate with us.

2.2. Data We Collect Automatically

When you visit and navigate our Service, we automatically collect certain technical information from your device:

  • Log and Usage Data: This includes your Internet Protocol (IP) address, browser type and version, operating system, the pages you visit on our Service, the time and date of your visit, the time spent on those pages, and other diagnostic data.
  • Device Data: Information about the computer or mobile device you use to access our Service, including the hardware model and unique device identifiers.
  • Tracking Data: Information collected through cookies and similar tracking technologies. Please see Section 4 for more details.

3. How We Use Your Personal Data

We use the Personal Data we collect for various purposes, grounded in our commitment to providing a valuable and secure service:

  • To Provide and Maintain Our Service: To operate our loan comparison portal, present you with tailored product comparisons, and allow you to use our interactive features.
  • To Facilitate Your Applications: When you choose to proceed with a product, we use your data to transmit your application information to the selected third-party financial institution (e.g., a bank or licensed moneylender) on your behalf. This action is initiated by you.
  • To Communicate With You: To respond to your inquiries, provide customer support, and send you service-related notices, updates, and administrative messages.
  • For Analytics and Improvement: To understand how users interact with our Service, monitor usage trends, and analyze performance. This helps us to improve the website's functionality, user experience, and the relevance of the products we feature.
  • For Marketing and Promotions: With your explicit consent, we may use your contact information to send you newsletters, marketing materials, and other information about products or services that may be of interest to you. You can opt-out of these communications at any time.
  • To Comply with Legal Obligations: To adhere to applicable laws, regulations, legal processes, or governmental requests, and to enforce our Terms of Service.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are small data files stored on your device that help us improve our Service and your experience.

  • Essential Cookies: These are necessary for the website to function and cannot be switched off. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences or filling in forms.
  • Performance & Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
  • Functional Cookies: These enable the website to provide enhanced functionality and personalisation, such as remembering your preferences for loan amounts or tenure.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service effectively.

5. Disclosure to Third Parties

Your privacy is paramount. We do not sell your Personal Data. We only share your Personal Data in the following limited circumstances:

  • Financial Institutions: When you explicitly request to apply for a financial product through our portal, we will share your Personal Data with the specific bank or licensed financial institution you have selected to process your application. We only do this with your direct consent and action.
  • Service Providers: We engage third-party companies and individuals to facilitate our Service, such as website hosting, data analysis, IT support, and marketing services. These providers are contractually obligated to protect your data and are only permitted to use it for the specific tasks they perform on our behalf.
  • Legal and Regulatory Authorities: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court, the police, or a government agency) in Singapore.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

6. Data Security and Retention

We implement appropriate administrative, technical, and physical security measures to protect your Personal Data from unauthorised access, use, disclosure, alteration, or destruction. This includes using Secure Sockets Layer (SSL) encryption for data transmission. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Rights Under the PDPA

Under the Singapore PDPA, you have certain rights regarding your Personal Data. We are committed to upholding these rights.

7.1. Right to Access

You have the right to request access to a copy of the Personal Data we hold about you and information about how we have used or disclosed your data within one year before the date of your request. A small administrative fee may be charged for processing access requests.

7.2. Right to Correction

You have the right to request the correction of any inaccurate or incomplete Personal Data we hold about you. We will take reasonable steps to verify your identity before making any corrections.

7.3. Right to Withdraw Consent

You have the right to withdraw your consent for the collection, use, or disclosure of your Personal Data at any time. To do so, please contact our DPO. Please note that withdrawing consent may result in us being unable to provide certain aspects of our Service to you. We will inform you of the likely consequences of withdrawing your consent.

To exercise any of these rights, please contact our Data Protection Officer at info@loanssg.com with the subject line "PDPA Data Request".

8. Compliance with MAS Guidelines

While LoanSSG.com is a comparison portal and not a direct provider of financial services or advice, we operate in a manner that is consistent with the principles of fairness, transparency, and integrity promoted by the Monetary Authority of Singapore (MAS). We strive to provide clear, accurate, and up-to-date information. However, all product details should be verified with the respective financial institution before you make any financial decisions. Our service does not constitute financial advice.

9. Children's Privacy

Our Service is not intended for use by anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you become aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data protection practices, please contact our Data Protection Officer (DPO):

Email:info@loanssg.com
Subject: Privacy Policy Inquiry